Terms & Conditions
I will pack your journal very carefully and post it by registered mail. It is more expensive than the simple "air-mail" service, but it will let us both breathe freely and not worry about the luck of your journal. I will email you the tracking number, so that you can track your journal during its journey to you.
The Greek postal service needs 3-10 business days (for registered/express delivery), to deliver to your country's inward Office of Exchange (local post). From then on, depends on your local post. Please order on time to have your item when you need it.
ESTIMATED DELIVERY TIMES after dispatching:
5 - 10 business days to Europe (Except Spain and Italy that experience delays)
8 - 20 business days to the U.S.
1- 3 months to Latin America
10 - 40 business days elsewhere globally
Please allow for extra time during peak seasons like Christmas & holidays.
If your item is a gift, I can include a greeting card from you. Please leave your card message in the comments of your order.
I also offer gift wrap service. Please check the appropriate box before ordering.
Please be aware that international orders can sometimes get held up by Customs. In such an event, I cannot be held responsible for any delays or custom fees applied to your item.
All orders are shipped by Registered mail (tracking provided/ signature required) except orders to UK, USA, Germany and Canada, which are shipped by Express Trackable (tracking provided/ no signature required).
Payment is made in full at the time of ordering and is not refundable.
However, if you have made a purchase and changed your mind within 24 hours, and I have NOT shipped the item, contact me in order to cancel the purchase and refund the full amount paid.
Please be aware that international orders can sometimes get held up by Customs. In such an event,I cannot be held responsible for any delays or custom fees applied to your item.
Returns and Exchanges Policy
Regretfully, I cannot accept returns or exchanges for a change of mind or a change of heart. However, if you have made a purchase and changed your mind within 24 hours, and I have NOT shipped the item, contact me in order to cancel the purchase.
If for any reason you are not happy with your (ready-to-ship) journal, please contact me within 3 days after receiving the item. I will do my best to make it up for you.
Please note that I cannot accept returns on custom or personalized orders.
Remember that unless the item is damaged or incorrect, all sales are final. Damaged or incorrect items will be repaired or replaced at no charge, but return shipping costs are your responsibility.
If your order was unclaimed or your address was wrong and it returned back to me, you will have to pay the actual shipping price in order to re-send it. Greece post charges 12-15 euros per kgr, depending on the destination. Unclaimed items are not refunded.
***EUROPEAN UNION CUSTOMERS ONLY****
If you live in the European Union, you have the right to return purchases made online within 14 days.
The 14-day cooling off period does not apply to all purchases. Exemptions are:
- Custom or personalized orders
- Items "made to order"
- Items on Sale
You must inform me that you want to cancel your purchase. It is not enough just to send the goods back. I will send you the European withdrawal form which you will fill, sign and send along with the product. The product should be unused, packed well to avoid damage and sent back to me within 14 days, using a trackable service. You are responsible for the return costs. I will refund you (the value of the item only - no shipping costs), as soon as I am able to inspect the item (usually 2-3 days, after I receive it).